Refund Policy
Returns & Refund Policy
At HomeVienne, your satisfaction is important to us. We want you to love every piece you bring into your home.
If there is any issue with your order, please contact our customer service team and we will be happy to help.
Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unused, in their original condition, and include the original packaging.
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Return requests must include your order number and the reason for the return.
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Please contact HomeVienne before sending any item back. Returns sent without prior approval may not be accepted.
Items Damaged or Incorrect
If your order arrives damaged or defective, or if you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
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Your order number
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A description of the issue
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Clear photographs showing the problem
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Photographs of the packaging and shipping label, if applicable
After reviewing the information, HomeVienne will provide an appropriate solution, which may include a replacement or refund.
Return Process
To start a return:
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Contact us at [填写 HomeVienne 官方客服邮箱] with your order number and the reason for the return.
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Our team will review your request and provide return instructions if the return is approved.
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Send the item back using a trackable shipping method.
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Once your return is received and inspected, we will process your refund.
Please do not send items back before receiving return approval and instructions from our customer service team.
Refunds
Once your returned item has been received and approved:
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Refunds will be processed within 5–7 business days.
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You will receive a confirmation email once your refund has been issued.
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Please allow additional time for your bank or payment provider to complete the transaction.
Original shipping fees are non-refundable unless the return is caused by an error on our part.
Return Shipping
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For returns due to personal preference or ordering the wrong item, return shipping costs are the responsibility of the customer.
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If an item arrives damaged, defective, or incorrect, HomeVienne will work with you to provide an appropriate return solution.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders can only be canceled before processing begins. Once an order has entered preparation or shipping, cancellation may no longer be possible.
Final Sale Items
Certain promotional, clearance, discounted, or final sale items may not be eligible for return.
Any return exclusions will be clearly noted on the applicable product page.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Email: homevienne@help-contactus.com.
Website: https://homevienne.com
Thank you for choosing HomeVienne.