Shipping Terms

Shipping Policy

At HomeVienne, every item is carefully prepared before it makes its way to your home. Many of our seasonal, furniture, and home décor products require additional time for preparation, quality inspection, and secure packaging to help ensure that they arrive safely and in excellent condition.

Please review the following shipping information before placing your order.

Order Processing & Preparation Time

After your order is placed, our team carefully reviews and prepares your items before shipment.

Order Preparation Time: 3–8 Business Days

This includes:

Order Confirmation (1–2 Business Days)

We review your order details and prepare your order for processing.

Careful Preparation & Production (3–5 Business Days)

Your item is carefully prepared and packaged to help protect it during transit.

Quality Inspection (1 Business Day)

Every item is checked before leaving our facility.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

Total Estimated Delivery Time: 10–15 Business Days

After order preparation is complete, shipping typically takes:

Destination   | Estimated Shipping Time

United States | 5–7 Business Days

Canada          | 7–15 Business Days

Europe           | 7–15 Business Days

Australia & New Zealand | 7–15 Business Days

Other International Locations | 12–20 Business Days

Please note that delivery times are estimates and may vary due to holidays, weather conditions, customs processing, carrier delays, or other circumstances outside our control.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with your tracking number.

Please allow up to 24–48 hours for tracking information to update after your package leaves our facility.

If your tracking information does not update immediately, please allow additional time for the carrier’s system to process the shipment.

Shipping Protection

We want your shopping experience with HomeVienne to feel simple and worry-free.

If your package does not arrive within 30 days after shipment, please contact our customer service team so that we can assist you with the next steps.

If your order is confirmed to be lost in transit, we will work with you to provide an appropriate solution, which may include a replacement or refund where applicable.

Shipping Rates

We offer the following shipping options:

Standard Shipping

• Orders under $45: $6.99 shipping fee

• Orders of $45 or more: Free Shipping

Express Shipping

• Available at checkout

• Shipping fee: $8.99

Shipping options and fees may vary depending on the destination, product size, weight, and availability.

International Orders & Customs

For international orders, customs duties, import taxes, or other related fees may apply depending on the regulations of your destination country.

Any customs charges required by your local government or customs authority are the responsibility of the customer.

HomeVienne is not responsible for delays caused by customs processing. Please contact your local customs office for additional information about customs requirements in your area.

Address Changes

Please carefully review your shipping address before completing your purchase.

If you need to update your address, please contact HomeVienne as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes to the shipping address.

HomeVienne is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

Delivery Issues

If your package is marked as delivered but you cannot locate it, please first check:

• Around your delivery area

• With family members or neighbors

• With your building management or reception desk

• With your local delivery carrier

If you still need assistance, please contact the HomeVienne customer service team. We will do our best to help you resolve the issue.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email:HomeVienne@help-contactus.com.

Website: https://homevienne.com

Thank you for choosing HomeVienne. We hope your new furniture and décor bring warmth, comfort, and beauty into your home.